Shipping Policy

1. Order Processing and Delivery Timeline

a. Order Cutoff Time

Orders placed before 2:00 PM Pacific Time (PT) on business days are processed the same day. Orders placed after this time will be processed on the next business day.

b. Processing and Shipping Times

The total time to receive your order includes the processing and shipping timeframes below:

  • Processing Time: It takes 3-5 business days for us to prepare, pack, and ship your order.
  • Shipping Time: After processing, transit typically takes 7-15 business days.
  • Total Estimated Delivery Time: You can expect your order to arrive within 10 to 20 business days.

Please note that these are estimated timeframes. Actual delivery times may vary slightly due to customs clearance, local postal delays, or other unforeseen factors.

2. Shipping Rates, Destinations & Method

a. Shipping Cost & Method

We offer Standard Shipping for all orders with a flat fee of $6.49.

b. Shipping Destinations

We currently only deliver to addresses in Australia, the United States, and Canada.

3. Order Tracking

Once your order has shipped, a tracking number will be sent to your email. You can use this number to track your order’s progress at any time.

4. Responsibility for Accurate Address

The customer is responsible for providing a complete and accurate shipping address. We are not liable for lost or misdelivered orders due to incorrect information provided by the customer. If you find an error in your address after ordering, please refer to our Cancellation and Modification Policy.

5. Shipment Issues

a. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 30 days of receiving your order with photos for timely assistance.

b. Lost or Undelivered Packages

If your package has not arrived after the estimated delivery timeframe has passed, please contact us for assistance. We will work with the shipping carrier to find a solution.

6. Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us:

  • Address: 826 Orange Ave #223, Coronado, CA 92118, United States
  • Email: support@jerseyteam.shop
  • Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Pacific Time